Privacy Policy
Last Updated: December 30, 2025
1. Introduction
Topping Courier (“Topping Courier,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request courier or logistics services, or communicate with us through our website, email, phone, or SMS.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a) Information You Provide Voluntarily
- First and last name
- Email address
- Phone number (optional and only collected with explicit consent)
- Company name
- Shipment details, service requests, or inquiry information
Providing a phone number is not required to use our services.
b) Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and usage data
This information is collected to improve website performance, security, and user experience.
3. How We Use Your Information
- Provide courier, delivery, and logistics services
- Respond to inquiries and service requests
- Send transactional communications (e.g., order confirmations, delivery updates)
- Send marketing or promotional communications only with explicit opt-in consent
- Improve our services, website functionality, and customer experience
- Comply with legal, regulatory, and operational requirements
4. SMS & Email Communications
Transactional Messages
If you voluntarily provide your phone number and consent, Topping Courier may send transactional SMS messages related to services you have requested, including:
- Delivery or shipment updates
- Order confirmations
- Service notifications
Message frequency may vary. Message and data rates may apply.
Reply HELP for assistance or STOP to unsubscribe at any time.
Marketing Messages
Marketing or promotional SMS messages are sent only if you explicitly opt in.
You may opt out of marketing messages at any time by replying STOP.
We do not sell, rent, or share SMS consent or phone numbers with third parties for marketing purposes.
5. Data Sharing & Disclosure
We do not sell your personal information.
We may share information only with:
- Trusted service providers who support business operations (e.g., communications platforms, hosting providers)
- Legal or regulatory authorities when required by law
All third-party partners are required to protect your information and use it solely for authorized purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.
While no system can be guaranteed 100% secure, we continuously review and improve our security practices.
7. Your Rights & Choices
You may:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of marketing communications at any time
To exercise your rights, please contact us using the information below.
8. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance functionality, analyze usage, and improve user experience. You may adjust your browser settings to refuse cookies if desired.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Topping Courier
📍 Canada
📧 info@toppingcourier.ca
🌐 https://www.toppingcourier.ca